There's no shortage of AI noise in the SAP world right now — but finding a straight, grounded conversation about what's actually working is a different matter.
In this episode of Lemongrass Roots, Eamonn O'Neill, Co-Founder and CTO of Lemongrass, and Chris Beard from our Solutions team get into where SAP's AI story is today, what customers are actually doing with it, and where the real opportunities lie for IT leaders trying to cut through the noise.
They cover a lot of ground — the gap between AI ambition and AI reality that most enterprises are sitting in right now, why embedded AI in SAP business processes is a fundamentally different proposition to the AI tools people are already using day-to-day, and why transformation agents are already causing some customers to pause their S/4 programs until they can take advantage of them.
There's also a practical, honest discussion about AI governance — why the arrival of agents means IT teams need to think seriously about identity, access, monitoring and cost control in ways that will feel very familiar, even if the technology underneath is new.
And for anyone wondering where to actually start, Eamonn gives a specific and refreshingly direct answer: Look at your high-volume exception management processes across OTC, PTP and supply chain, stand up a BTP team alongside the business, and expect to see ROI within the year.
Real customer examples throughout, including an organization targeting a 75% reduction in BPO headcount through AI — a number that puts a lot of the smaller pilots into perspective.
